Northwest Dental Study Club Presentation: How Dental Regulation Is Changing, And Staying The Same With Dr. Chris Hacker | Avoiding Complaints Presented By Dr. Garry Sutton And Alex Penner
Join College staff dentists, Drs. Garry Sutton and Chris Hacker in a workshop that allows you to become a College Complaint Investigator for a day.
Two real but redacted complaints will be investigated, from the original complaint letter, through the gathering and review of clinical information including radiographs and telephone logs with the complainant and the registrant, to the final recommendations for resolution. The presentation is suitable for the entire dental team and will help to illustrate and explain the College’s current complaints process.
Workshop participants, working in groups of six to eight, will be asked to assess the compiled information and offer their comments, conclusions and recommendations for appropriate resolutions to the initial complaints.